Why we only infill our own work

After much consideration, we have made the decision to stop infilling work from other salons. As a professional group we wanted to make it clear to our potential clients why we now kindly decline to refill work done by others.

There are many talented lash specialists out there who create beautiful, clean sets of lashes. On the hind side, there are just as many careless technicians who have no remorse for their client’s lash health and take no pride in their work. In the past, a majority of the times that a client has come from another salon, it has been less than satisfactory work that we have had problems infilling.

The common problems are:

·       Too much glue

·       Lashes are not isolated and several lashes are clumped together

·       The synthetic lashes used are super thick, long, and coarse

·       Client's natural lashes are damaged and extremely sparse or have inconsiderate gaps

·       Bad styling of extensions where the same length lashes are used throughout the set

·       The client thought they had individual eyelash extensions applied, but in fact were actually cluster lashes

When a client with an existing set from elsewhere books in for a 60-minute infill with us, we have no expectation of what their lashes look like until the day of the appointment. When the set turns out to be like one of the cases shown above, we simply cannot infill that work. It is most often in these circumstances; we cannot even get our lash brush or tweezers through the mess. One hour is also not enough time to completely remove and re-apply a new full set. Due to popular demand, our availability is limited and we simply cannot afford to book out a few hours in anticipation of a bad job each time either. We hate to turn away clients or have them leaving without the fluffy full set of lashes they were expecting. Hence, these factors have lead us to kindly decline infilling the work of others and offering infill services exclusively to our customers.

With that in mind, if you have had damaging, poorly applied eyelash extensions from another salon, we are more than happy to look after you! Please book in for a removal and your choice of a new set through our website.

As a Black Lash Ink customer, we guarantee consistent and positive results on every occasion using only the best supplies, from a specialist that takes pride in their work and cares for your natural lashes.

Cherry Shin